©2019 by Milkman's Garage.

Service As It Should Be

At Milkman's Garage, we give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe our store policies are fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

SHIPPING

 

PROCESSING TIME:

Pre-made items are typically packed and processed within two business days.

Custom orders are created in the order in which all supplies and materials are received, therefore, processing times will vary depending on workload.

SHIPPING TIME:

All packages processed before 3:00 PM ET will be shipped the same business day via the United States Postal Service.

HOW DO YOU SHIP PACKAGES WITHIN THE UNITED STATES?

We are proud to offer Free Shipping on all orders within the United States as a Thank You for your Business. We ship via United States Postal Service First Class Mail which takes approximately 1-3 Business Days according to the US Postal Service website. However, shipping times may vary depending on your shipping address, weather conditions, and unforeseen delays. 

If you require faster shipping, please Contact Me and we can work out a more accommodating method of delivery and only charge for the increased shipping.

DO YOU SHIP INTERNATIONALLY?

We currently offer International Shipping to a limited number of countries.  International orders are shipped via United States Priority Mail International which takes approximately 6-10 business days according to the US Postal Service website.  However, shipping times vary greatly based on your international shipping address.  Milkman's Garage is not responsible for delays at customs.  Additionally, import duties, taxes or other charges are not included in our shipping price.  Please consult your country's customs office prior to purchasing to determine these prices.

WHO PAYS FOR CUSTOMS FEES?

The buyer is responsible to pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.  Milkman's Garage is unable to predict which of these fees, if any, will be applied, and Etsy does not expect sellers to calculate or collect these fees or taxes.

Important Note: Customs Forms will correctly reflect the nature and value of the item(s) enclosed .  We will not mark itms as "Gifts" if they are not truly gifts.

WEATHER & UNFORESEEN DELAYS:

We strive to meet established order processing and shipping deadlines.  Delays affiliated with weather-related events or other unforeseen activity may result in late arrivals.

TRACKING INFORMATION:

Tracking numbers are provided via our Etsy Shop immediately following order processing and shipment.  If there is ever a problem with the delivery of your package, please contact us.  We are more than happy to help intervene with the Postal Service to track down your package and help in any way we can.  Your satisfaction is our #1 priority.

PAYMENT OPTIONS

 

SECURE OPTIONS VIA OUR ETSY SHOP:

PayPal, VISA, MasterCard, American Express, Discover, and Etsy Gift Cards.

Etsy keeps your payment information secure.  Etsy shops never receive your credit card information.

CHECKOUT AS A GUEST:

You do not need to have an Etsy account (User ID & Password) to purchase on Etsy.  Etsy allows you to make purchases and checkout as a Guest like many popular websites.

RETURNS & EXCHANGES

 

YES, WE ACCEPT RETURNS*:

We gladly accept returns on any pre-made items.

Please contact us within 14 days of delivery of your item via our Etsy Shop (per Etsy guidelines).

Please ship the item back to Milkman's Garage within 21 days of delivery.

Buyers are responsible for return shipping costs.  If the items is not returned in its original condition, the buyer is responsible for any loss in value.

WE DO NOT ACCEPT RETURNS FOR THE FOLLOWING ITEMS:

* Customized Orders or Personalized Items
* Digital Downloads

* Items on Sale

DO YOU ACCEPT EXCHANGES?

Exchanges are made for special circumstances only.  Please contact us  within 14 days of delivery of your item via our Etsy Shop (per Etsy guidelines) if an Exchange is needed.